Help Points Closed During Christmas Holidays

As university life winds down for the christmas holidays, so are we - the Neptun Help Points will be closed for the upcoming holidays from 24.12.2015 - 05.01.2016.

If you need assistance during that time you can send us an email at We will try to answer your questions in time, but please note we are working reduced hours over the holidays so it might take a little longer than usual. 

For hardware defects and warranty related problems, you can contact the manufacturer support directly. 

Merry Christmas & Happy New Year 

Projekt Neptun Team


Restore Your Laptop to Its Factory Settings

Recovery media is a general term for media containing a backup of the original factory conditions as configured by an original equipment manufacturer (OEM). OEM supplied recovery media used to be commonly shipped with most computers to allow the user to reformat the hard drive and reinstall the operating system and pre-loaded software as it was when it was shipped. 

All Neptun laptops with a pre-installed Windows have integrated recovery options which can be executed at anytime to reset your system to its default factory settings. You can find the recovery options in your system settings. In case your system is really broken and for example won't start after a hard crash, then you can use your recovery media to preform a factory reset. A recovery media contains all of the recovery options and tools normally on either a DVD or external storage such as an USB stick.

Since recovery disks (DVDs) are not shipped with computers anymore, because most laptops do not have optical drives now a days, we recommend you create your own recovery media or order recovery DVDs directly from the manufacturer. 

Instructions on how to create your recovery media using a USB stick

A recovery drive can be created  from any system with a recovery partition on the hard drive. All Neptun laptops with a pre-installed Windows have a recovery partition. Once you have created the recovery media you can use it to reset your system to its factory settings as described in the instructions above. 

Please note that

  • A factory reset will delete all your data and software that was not pre-installed
  • After a factory reset all device drivers should be checked and if necessary reinstalled/updated
  • All operating system updates will also need to be re-installed



Congratulations to our Winners!

During this Fall Wave 2015 we hosted a Neptun Contest in collaboration with HP Schweiz. On Thursday, October 1, 2015 the winners have been drawn and they are: Dominique S. (Zürich) for the Spectre Pro x360 and Geraldine M. (Luzern) for LaserJet Pro M277dw.

Thank you to everyone who entered the contest. Get ready for another chance to win some great prices during the next Spring Wave 2016 starting on February 15 - stay tuned!

IMG 20151008 1327232

Dominique S. with his brand new HP Spectre Pro x360


Microsoft Surface 15% Discount

The new Surface 3 is indeed a versatile and powerful tablet device. Depending on the configuration, the Surface 3 can be used as a small laptop replacement for simple everyday tasks. Also, the high quality 10.8 inch FullHD display with a 3:2 aspect ratio makes it a good picture viewer and reading device. Nearly all desktop applications that run on a Windows PC can be installed on this tablet. Your handwriting is easily converted to text and with additional apps, you can make notes, i.e. write naturally, draw or highlight directly on PDFs or even on the web.

To simplify data input, we recommend to add the Surface Pen and the Type Cover. With the backlit keys and a protective cover, it contains the functionality of both, a keyboard and a stable device protection, which is clearly a plus. You can get both of them in a bundle with 15% discount. The discount applies to other optional Surface accessories as well.

Click here to buy your Surface 3 or Surface Pro 3!



To conclude, the new Surface 3 is a good choice for the average user who wants to touch, type, write and read in one device. Supplemented by a docking station and a monitor, which are advisable to use for long, stationary work, you will have a full desktop-like computing experience.

For the ones who are looking for even more power, storage and functionality, there is Surface Pro 3. It contains Intel Core processors so you can select between an i5 and an i7 CPU, what provides a similar performance as a conventional laptop. The pen is included here, but you have to get the Type Cover additionally.

"All day battery life" as promised by Microsoft is something you can expect with both of the devices as long as you allow some sleeping mode during your busy schedule at university, which helps to reasonably save power.