Neptun Help Points
Neptun customers who are experiencing problems with their Neptun devices may contact us by e-mail or by calling our Support Hotline (+41 44 632 72 00).
If we cannot solve your problem by phone or e-mail, visit one of our Help Points in person during the opening hours. Projekt Neptun runs Help Points in Basel, Lucerne and Zürich. Not all services are available at all locations.