Impressum
All written inquiries as well as packets can be be sent to our postal address. Please do not send any physical mail to the Help Point locations.
Stiftung Studenten-Discount (SSD)
Projekt Neptun
ETH Post Zentrum
Rämistrasse 101
8092 Zürich, Switzerland
For technical support please refer to the Neptun Help Points, contact our support team by e-mail or call +41 44 632 72 00 for an appointment.
Documents for download:
Support is available
We can still offer most support services via remote support. For emergencies that cannot be solved remotely, our Help Point at ETH Zurich is still open. In both cases, advance reservation by e-mail is mandatory.
Delivery Information
In the current Wave we unfortunately have to expect longer delivery times. More about this in our blog post. Last updated April 2.
Projekt Neptun Account
You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.