Impressum
All written inquiries as well as packets can be be sent to our postal address. Please do not send any physical mail to the Help Point locations.
Stiftung Studenten-Discount (SSD)
Projekt Neptun
ETH Post Zentrum
Rämistrasse 101
8092 Zürich, Switzerland
For technical support please refer to the Neptun Help Points, contact our support team by e-mail or call +41 44 632 72 00 for an appointment.
Documents for download:
Apple Battery Recall Program
Apple has determined that, in a limited number of 15-inch MacBook Pro units sold between September 2015 and February 2017, the battery may overheat and pose a fire safety risk. Product eligibility is determined by the product serial number. Returns can be processed at all Apple dealers or at DQ Solutions at the Neptun Help Point ETH Zurich Hönggerberg.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.
Battery recall program from HP
The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.