Neptun Wave Spring 2021

15 February - 15 March

Neptun Wave Spring 2021

15 February - 15 March

The Projekt Neptun Account – What is it and Why Should I Register?
13. 6. 2018

Matthias Leutenegger

Neptun Support

Hello there, it’s your friendly Projekt Neptun web developer with an unscheduled announcement.

Starting from first week of June 2018, you might have noticed the register option on the top right of our page. Here, I want to explain why this is something you should consider and what the future plans with it are.

Is this the same account you used to buy your device?

No, the account you can create here is deliberately different from the one you created with Pathworks, Dataquest or Microsoft while ordering. This is because we are not part of either one of these companies and we do not want to gather data about you and your purchase from our partners without your consent, or force you to register your purchase with us. If you want to learn more about how Projekt Neptun works visit the About Us section.

What use is this account to you?

We believe, that the interaction with our customers does not end after purchasing a laptop via our offer. Rather, we want to provide you with comprehensive support services after receiving your device.In other words: we aim for you to have a reliable and competent partner in Projekt Neptun for all questions concerning your device. The first available function is the Neptun Software Service. It allows you to download the commercial versions of Sophos antivirus software and Langmeier Backup for free.

What are our future plans?

In the future, we want to create a place where you can take full advantage of our support services. For this, the capabilities of our account system will be gradually extended over the next months. If you want to be kept up to date, simply subscribe to our newsletter!

 

 

Support via Chat & Video

Are our Help Points too far away? We are testing the support via chat and video until the end of October! More information including chat times can be found here

16. 10. 2020

Questions about order & delivery?

Are you still waiting for your order? You can find all information including the estimated delivery time in the customer account of the respective distribution partner. If you have ordered an HP or Lenovo laptop, HP printer, Dell monitor, 3Dconnexion or Samsung product, you can view your order and delivery time here. If you have ordered an Apple, you can view your order and delivery time here

29. 9. 2020

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, UNIBAS and UNILU are there for you. If you need technical support, contact us via e-mail to make an appointment.

30. 9. 2020
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