Neptun Wave Fall 2019

2 September - 30 September

Neptun Wave Fall 2019

2 September - 30 September

The Projekt Neptun Account – What is it and Why Should I Register?
13. 6. 2018

Matthias Leutenegger

Neptun Support

Hello there, it’s your friendly Projekt Neptun web developer with an unscheduled announcement.

Starting from first week of June 2018, you might have noticed the register option on the top right of our page. Here, I want to explain why this is something you should consider and what the future plans with it are.

Is this the same account you used to buy your device?

No, the account you can create here is deliberately different from the one you created with Pathworks, Dataquest or Microsoft while ordering. This is because we are not part of either one of these companies and we do not want to gather data about you and your purchase from our partners without your consent, or force you to register your purchase with us. If you want to learn more about how Projekt Neptun works visit the About Us section.

What use is this account to you?

We believe, that the interaction with our customers does not end after purchasing a laptop via our offer. Rather, we want to provide you with comprehensive support services after receiving your device.In other words: we aim for you to have a reliable and competent partner in Projekt Neptun for all questions concerning your device. The first available function is the Neptun Software Service. It allows you to download the commercial versions of Sophos antivirus software and Langmeier Backup for free.

What are our future plans?

In the future, we want to create a place where you can take full advantage of our support services. For this, the capabilities of our account system will be gradually extended over the next months. If you want to be kept up to date, simply subscribe to our newsletter!

 

 

Questions about your order & delivery?

If you ordered a HP or Lenovo laptop, Sennheiser headphones, 3Dconnexion, Samsung, NEC monitor or accessories, please call 041 318 40 00 or write an e-mail to our sales partner Pathworks GmbH.

For Apple orders please call 058 225 52 77 or send an e-mail to our sales partner DQ Solutions.

You can track Microsoft Surface orders from your Microsoft Store account.

Swisscom can be reached at 0800 715 007. If you don't get the information you need from the call center, please send us an e-mail.

12. 3. 2019

Projekt Neptun Account

You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.

3. 9. 2018

Battery recall / exchange program from HP

The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.

28. 1. 2019

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page

8. 2. 2018