Neptun Wave Fall 2020

31 August - 28 September

Neptun Wave Fall 2020

31 August - 28 September

Purchase, Order

There are two four-week Neptun Waves per year, generally these take place in September and February at the beginning of each semester. The exact dates are communicated on our website, via newsletter and social media (Facebook, Twitter and Instagram). Information about devices sold in the past Waves can be found in the archive.

Between the Neptune Waves there is a reduced offer with smaller discounts: Apple High-Edu Shop, Microsoft Store Education and so called Neptun Compatibles with laptop models from HP and Lenovo, which are kept as reserve stock after the Wave is over. Shopping between the Neptun Waves is only possible with a SWITCHaai login.

 


Between the Neptun Waves there is a reduced offer with smaller discounts:

  • You can buy in the Apple High-Edu shop, the discount is 5-6% smaller than in the Neptun Wave
  • You can buy from Microsoft Store Education, the discount is 10% for devices and varies for accessories
  • You can order a Neptun Compatible, these are laptop models from HP and Lenovo, which will be kept in stock after the last Wave. The prices are about 10% higher than in the Neptun Wave. We are not profit oriented, with this surcharge we finance the storage and distribution costs between the Neptun Waves.

Please note that in the Apple High-Edu Shop between the Wave you can only shop with a SWITCHaai login. The other offers are also accessible without SWITCHaai authentication, i.e. via a form.

In general, all members of an educational institution are entitled to order. 

  • Students and employees of Swiss universities (university, university of applied sciences, college of education)
  • Vocational / secondary school students (HF, grammar school)
  • Teaching staff (Primary, Sek I, Sek II)
  • Educational institutions for official procurement

To order as an alumni you have to be a registered or paying member of an official alumni organisation. For some offers a confirmation of membership is required. 

There may be restrictions so that not all customers can benefit from certain offers. The restrictions will be noted, where available, with the respective offer.

Select the desired offer on our website and click on "order now". You will be redirected to the "Neptun Validation" page where you can choose between SWITCHaai, form and code.

  • SWITCHaai authentication for members of a university
  • Form for members of all other educational institutions, alumni
  • Code for students in the first semester of certain universities of applied sciences who are participants in the "FH Wave" and for whom we open the sale earlier in autumn

After authentication you will be redirected to the webshop of the corresponding distribution partner. In the webshop you can shop as usual. If you are not yet 18 years old, let your parents make the purchase for you. Have your student or employee ID card ready for uploading (Apple orders only).

Select the desired offer on our website and click on "order now". You will be redirected to the "Neptun Validation" page where you can choose between SWITCHaai, form and code.

  • Please choose the authentication via SWITCHaai

After authentication you will be redirected to the webshop of the corresponding distribution partner.

  • HP, Lenovo: If your institute has never purchased via Project Neptun before, you can register an e-mail address of your choice in the web shop. The billing address must be the same as the institute address. Then contact the distribution partner via e-mail to activate payment by invoice.
  • Apple: Select "Payment by invoice" under payment options. The billing address must be the same as the institute address. The distribution partner will automatically send you an invoice as PDF to the registered e-mail address.
  • Microsoft: Unfortunately there is no payment by invoice available. 

Other webshops: Please write us an e-mail.

  • Apple: Max. 1 laptop and 2 iPads per person and academic year
  • Microsoft: 2 hybrid tablets per person and academic year
  • Dell / HP / Lenovo: Max. 2 laptops and 2 tablets per person and academic year
  • No limitation on other devices (e.g. printers, displays, accessories), unless otherwise specified by the manufacturer

No limitation on institutional orders. To prevent abuse, random checks are carried out.

Every three years Projekt Neptun performs a manufacturer evaluation. Laptops can be ordered from the manufacturers which prevail in the evaluation. Currently these are Apple, HP, Lenovo and Microsoft. For each Neptun Wave, the devices are carefully selected to make sure that the latest hardware and high quality matched components are included in the offer. For this, an abbreviated device evaluation is carried out twitce per year, in order to select adequate device models and configurations.

The hardware requirements of the universities are taken into account, especially the higher technical requirements of the MINT studies.

The discounts on laptops are difficult to quantify because the configurations offered by Projekt Neptun are partly not available on the open market. Basically however the following applies:

  • Windows laptops: Up to 35% off selected laptop models, configured for use during your studies
  • Apple laptops: 15 - 16 % discount on MacBook Air and Mac Book Pro, all configurations, colours and keyboard languages, 7% - 14% on other Apple devices
  • Microsoft Surface Pro: Up to 25% discount on Microsoft Surface Pro bundle: Tablet, keyboard and pen included, all configurations and colors 

Please note that the discounts are renegotiated before each Neptun Wave and therefore may vary. The figures above refer to Neptun Wave Spring 2020.

Projekt Neptun visits various Swiss Universities and Universities of Applied Sciences during each Neptun Wave so that the devices can be viewed and tested before buying. You can find dates and locations under Demo Days.

In addition, all laptop models are exhibited at our Help Point ETH Hönggerberg from the start of sales. Since we do not always receive all demo laptops from the manufacturers in time, please inquire by e-mail whether your desired model is exhibited at the Help Point ETH Hönggerberg.

Conditions and delivery times

Depending on the online shop or distribution partner, the payment options vary. Private orders must usually be paid in advance either by bank transfer or credit card. Please note that the order will only be processed after receipt of payment. Credit card payments are made immediately, but may be subject to additional credit card fees. For institutional orders payment on account is available.

HP and Lenovo laptops, printers, displays and other peripherals

  • Prepayment by invoice or e-invoice: If you choose to pay by bank transfer, an e-invoice will be sent to the e-mail address provided within 24 hours of the order being placed. Customers who do not receive the email within 24 hours are asked to check their spam folder and contact our distributor's team via email or by phone at 041 318 40 00
  • Credit card payment
  • Pay Pal

Apple

  • Prepayment via invoice: The confirmation of the order including the prepayment invoice in PDF format will be sent to the e-mail address provided within 24 hours of the order being placed. Customers who do not receive the e-mail within 24 hours are asked to check their spam folder and contact the team of our distributor via e-mail or by phone on 058 225 52 77.
  • Credit card payment
  • Payment in instalments (additional costs will be charged)

Microsoft

  • Advance payment by credit card or Sofot bank transfer.

 

All devices are delivered by our sales partners directly to the indicated delivery address of the customer. For insurance and customs reasons, deliveries can only be made within Switzerland and Fürstentum Liechtenstein. The billing and delivery address does not have to be identical, customers with a temporary residence abroad can arrange a delivery to relatives / acquaintances with postal address in Switzerland, this is usually not a problem, as the goods are sent by registered mail. 

No postage will be charged for purchases over CHF 49.- in the online shop of the Apple distribution partner. In the online shop of the HP / Lenovo distribution partner no additional shipping costs will be charged for orders over CHF 500.-. If delivery costs have been incurred, these will be listed in the shopping cart.

No delivery costs will be charged in the Microsoft Store and the Wahl.ch online shop.


Online orders made in the Apple shop of our distrubition partner can be collected in a DQ Solutions store. You will get an e-mail notificaton as soon as your order is ready for pickup.
For all other offers, the option of on-site ordering or pickup is not available. We distribute all other offers exclusively online and all orders are delivered by our partners directly to the customer.

All orders are processed through our distribution partners, here we refer to the exchange and return policies for each partner (see below) .

  • Apple device orders: 058 225 52 77 or via email
  • Windows laptop / peripheral devices orders: 041 318 40 00 or via email
  • Surface orders, Microsoft Store: 0848 858 868
  • Intel® NUC orders: via contact form or email

Orders are accepted and processed directly by the respective distribution partners. Contact possibilities that are not listed above can be found in the respective offers website. Projekt Neptun is also available for general questions and inquiries (purchase advice) at 044 632 72 00, via email or Facebook

  • Delivery Apple: Apple MacBook, iMac and iPad will be shipped within one week of receipt of payment if in stock. For out-of-stock devices and CTO orders, delivery time is approximately 3 to 6 weeks. If Apple has delivery problems, the delivery time may be extended again. Exact delivery times will be communicated by the distribution partner at the time of ordering.

  • Delivery time HP, Lenovo laptops and printers, NEC monitors, peripherals: We make a pre-order before each Neptun Wave, so that a larger number of all laptop models is in stock at Wave opening. Repeat orders are made on an ongoing basis, but we cannot guarantee that all laptop models are in stock. If the stock is sold out at the time of ordering, the delivery time may be 4 to 6 weeks. The delivery times are communicated on the website of the distribution partner for each model and are only calculated after receipt of payment. Monitors, printers and other peripherals are normally in stock. A partial delivery will only be made if the expected delivery time of the laptop is longer than two weeks. 

  • Delivery time Microsoft: Surface / Surface Pro are normally in stock and will be delivered within 1-2 working days. 

Please note:

  • The delivery times in the shops refer to the current stock. However, an order will only become active after payment has been received. If there is a longer period in between, the delivery situation may change.

  • All laptops that are ordered without pre-installed Windows (DOS) or with a special keyboard layout (e.g. US) have a longer delivery time. Please note the corresponding delivery details of the distribution partner's website.

Manufacturer Warranty

  • Dell / HP / Lenovo laptops, printers, displays, peripherals: Please send an e-mail to our distribution partner Pathworks with date of purchase and serial number of the device
  • Apple devices: Log in with your Apple ID in the user account or by phone 0800 801 078 (for devices bought until Neptun Wave Spring 2016). From Neptun Wave Fall 2016 please contact our distributution partner DQ Solutions.
  • Microsoft Surface: Sign in using the Windows Account and find your order details
  • Intel® NUC: contact form or email

Important: Devices that are defective on arrival must be immediately registered by the manufacturer as a DOA case (dead on arrival)!

The relevant time limits and procedures are listed in the manufacturer support pages.

Neptun laptops from Apple, HP and Lenovo have a worldwide warranty. However, there are some countries, primarily in Africa and Asia, where there is no support infrastructure and the device must be taken to the nearest repair center. The warranty for Microsoft Surface products is only valid in Switzerland.

Software and Operating System

Projekt Neptun operates a software service with free commercial antivirus and backup software available exclusively to Neptun customers. Please create a Projekt Neptun account here after purchase and download the software for free. The required code will be sent to you via e-mail by our distribution partner.

To reset your device to the default settings you need to use recovery media. Instructions for all manufacturers can be found here.

At the moment we do not have any software offers for students. It is possible your school offers discounted software. Before you buy a license, consult your computer help desk / service desk of your school, and see if the desired product may be available there.

 

We provide software bundles with free software. These installation packages can be downloaded here. The installer can (should) also be used regularly to keep the installed products updated.

See also Projekt Neptun Software Service for free antivirus software and backup solution (available for Neptun customers only).

Support is available

We can still offer most support services via remote support. For emergencies that cannot be solved remotely, our Help Point at ETH Zurich is still open. In both cases, advance reservation by e-mail is mandatory.

 

17. 3. 2020

Projekt Neptun Account

You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.

2. 9. 2019