Neptun Software Service


Sophos Antivirus temporarily unavailable


The full version of Sophos Antivirus software is currently not available for download. We are working together with Sophos and ETH Zürich on a solution.

Until then, we recommend you to use the integrated security of Windows and Apple in combination with an ad blocker (e.g. uBlock Origin for Windows or AdGuard for Mac).

Thank you for your understanding and patience. 

Neptun customers can download a full version of the Langmeier backup solution for Windows for free.

You need a download code. which will be sent to you by the distribution partner after your order has been shipped.

  • If you have purchased a Microsoft Surface Pro or Intel® NUC, you can send us your proof of purchase via email to receive the download code.
  • If you have purchased a HP or Lenovo laptop, you will receive the download code via email from the distribution partner once your laptop is shipped.

Please enter the code you want to use below


Order Information

You can track the order status of your laptop in our distribution partner's customer account. For HP and Lenovo you can access your customer account here. Apple orders can be tracked here. Samsung orders can be viewed in your customer account on the Samsung website.

19. 9. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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