Neptun Wave Fall 2023

4 September - 2 October

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explora 2023 x Projekt Neptun support - 23 September
All Demo Days

Neptun Wave Fall 2023

4 September - 2 October

How to order?

Here you will find the most important information about order eligibility and order limits, as well as the various validation options. If you have any other questions that are not answered on this page, please check our FAQ or send us an email

The following order limits apply for individuals:

  • Apple: Maximum per person per academic year:
    • 1 MacBook (Pro/Air)
    • 1 Mac mini
    • 1 iMac or Mac Pro
    • 2 iPad
  • Microsoft: Maximum of 2 devices per person per academic year
  • Lenovo: Maximum of 2 laptops and 2 tablets per person per academic year
  • HP: Maximum of 2 laptops and 2 tablets per person per academic year
  • Dell: No limit
  • No limits apply to peripherals such as printers, monitors, and accessories unless otherwise specified by the manufacturer.

The following order limits apply to institutional orders:

  • Apple: No limit
  • Microsoft: No limit
  • Lenovo: There is no limit for institutes from the ETHZ. A maximum of 10 devices can be ordered by institutes from other universities.
  • HP: No direct orders from institutes are possible in the online store. Individual offers for larger orders can be requested by email.
  • Dell: No limit
  • No limits apply to peripherals such as printers, monitors, and accessories unless otherwise specified by the manufacturer.

Order limits or restrictions on other offers apply according to the information on the respective offer page.

Select the desired offer on our website. Clicking the "order now" button will take you to the validation process. Here you can choose between SWITCHaai / eduID and validation via code. You choose the validation method depending on your status - pupil, apprentice, student, alumna or alumnus, employee. Click on the corresponding box below for more information.

Only after successful validation you can access the online stores and place an order.

Behind our offers are different distribution partners and therefore different online stores: You do not order all offers in one place. If you have never shopped at the online store in question, you can open a customer account with any email address. Please enter an email address that you read regularly, as the order confirmation, the advance invoice and all delivery information will be sent to this email address.

Add the desired products to the shopping cart, enter any billing and shipping address in Switzerland or Liechtenstein and select the preferred payment option from the available ones. 

Your order will be processed only after successful payment. Please read more under "Payment options" or in our FAQ.

Despite our controlled authentication via SWITCHaai/eduID or code, additional proof of affiliation in the educational environment must be uploaded when purchasing hardware. You can find more information about this in the respective online store.


The online stores offer different payment options: Prepayment / e-bill, Twint, Visa 3-D Secure, MasterCard 3-D Secure, PostFinance e-finance, PostFinance Card, MasterPass. Payment on account is not available as a payment option for private individuals. 

The communicated delivery time is calculated from receipt of payment. This means that the ordered laptop is not reserved for you. Only when your payment is received by the distributor, your order is considered complete. Payment by Twint and credit card are usually the fastest payment options.

If you choose prepayment / e-bill, the invoice will usually be sent to you by e-mail within 24 hours. If you do not receive the corresponding email message, please contact the distributor directly, as the email may have been blocked or caught as spam (check spam folder if necessary). A transfer from a Swiss bank account may take up to 72 hours. The delivery time may be delayed - if there is a lot of interest in a device - especially if the desired laptop is out of stock on the day the payment is received. 

Only institutional orders can be placed on invoice. To do this, a corresponding institutional account must be opened with the respective distribution partner's online shop. 


Delivery is only possible to a Swiss or Liechtenstein address. You can choose the delivery address freely. For example, if you are on a semester abroad, you can have your order delivered to friends or family. Apple, Dell, HP, Lenovo and Microsoft products are shipped as registered parcels and can only be accepted personally by the recipient and against signature. 

Tip: Set up an account with Swiss Post to control receipt and receive up-to-date shipping information via SMS and email.

Visit our Showroom

You can check out all the laptops on offer in the showroom. Just drop by on one of the following dates:

Sep 28, 2023, 14:00 - 18:00

Oct 2, 2023, 14:00 - 18:00

We are hiring!

We are looking for a working student as a deputy support coordinator. Your workload is 50-60% and you will work closely with our support coordinator. More details about the position can be found here. Apply now or share the job description with your friends.

11. 8. 2023

Order Information

You can track the order status of your laptop in our distribution partner's customer account. For HP and Lenovo you can access your customer account here. Apple orders can be tracked here. Samsung orders can be viewed in your customer account on the Samsung website.

19. 9. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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