Institute or educational institution
For institutes and educational institutions, the provisions under "Order limits" apply.
Please select SWITCHaai / eduID to validate personally. You can register any institutional email address in the distributor's online store. The billing and delivery address must be to the relevant institute or educational institution.
The payment term is 30 days. To select or enable payment via invoice, proceed as follows:
- Apple orders: The payment option "Payment via invoice" is only available for institutes or educational institutions. Select this payment option in the last step of your purchase. You do not need to do anything else. In case of any questions or uncertainties, the Apple sales partner will contact you at the registered email address.
- Dell / Lenovo / Microsoft orders: Unfortunately, from autumn 2024, orders can only be placed using a form on our website, which we will link to here when the Neptun Wave is active. This is due to adjustments to the ordering process on the part of Lenovo, which unfortunately could no longer be implemented in the store at short notice. Entering orders via an order form is the most efficient short-term solution to keep time-consuming e-mail traffic to a minimum. We would like to emphasize that this is a temporary measure and ask for your understanding for the inconvenience caused.
- HP orders: No direct institute orders are possible in the online store. Individual offers for orders can be requested by e-mail.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.