Please contact the manufacturer for all warranty claims. Select the manufacturer of your device below and follow the instructions. If you need assistance in filing a warranty claim, please contact us by phone during Help Point opening hours or at any time by e-mail.

Order Information

You can track the order status of your laptop in our distribution partner's customer account. For HP and Lenovo you can access your customer account here. Apple orders can be tracked here. Samsung orders can be viewed in your customer account on the Samsung website.

19. 9. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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