Manufacturer Support
For all warranty related issues of your Neptun devices please contact the manufacturer directly. Select the manufacturer of your device below and follow the step-by-step instructions. For direct assistance with manufacturer warranty contact us during our Help Point office hours.
Questions about your order & delivery?
If you ordered a HP or Lenovo laptop, Sennheiser headphones, 3Dconnexion, Samsung, NEC monitor or accessories, please call 041 318 40 00 or write an e-mail to our sales partner Pathworks GmbH.
For Apple orders please call 058 225 52 77 or send an e-mail to our sales partner DQ Solutions.
You can track Microsoft Surface orders from your Microsoft Store account.
Swisscom can be reached at 0800 715 007 for further questions. If you don't get the information you need from the call center, please send us an e-mail.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.
Battery recall / exchange program from HP
The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.