Manufacturer Support
For all warranty related issues of your Neptun devices please contact the manufacturer directly. Select the manufacturer of your device below and follow the step-by-step instructions. For direct assistance with manufacturer warranty contact us during our Help Point office hours.
Missed the Fall Wave?
You urgently need a laptop and can't wait until the Spring Wave? Neptun Compatibles, DQ Solutions Apple Higher Education Shop, and Microsoft Education Store offer discounted devices for your studies between the Neptun Waves. The discounts are lower than during a Neptun Wave.
Questions about your order & delivery?
If you have ordered an HP or Lenovo Laptop, 3Dconnexion, Samsung Product, NEC Monitor, or any other accessory, please call 041 318 40 00 or email our distributor Pathworks GmbH. For Apple orders, please call 058 225 52 77 or email our distributor DQ Solutions. You can track Microsoft Surface orders in your Microsoft Store account. yallo orders can be viewed in the user account, for questions we recommend the chat.
Projekt Neptun Account
You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.