Manufacturer Support
For all warranty related issues of your Neptun devices please contact the manufacturer directly. Select the manufacturer of your device below and follow the step-by-step instructions. For direct assistance with manufacturer warranty contact us during our Help Point office hours.
Apple Battery Recall Program
Apple has determined that, in a limited number of 15-inch MacBook Pro units sold between September 2015 and February 2017, the battery may overheat and pose a fire safety risk. Product eligibility is determined by the product serial number. Returns can be processed at all Apple dealers or at DQ Solutions at the Neptun Help Point ETH Zurich Hönggerberg.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.
Battery recall program from HP
The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.