Neptun Wave Spring 2019

11 February - 11 March

Neptun Wave Spring 2019

11 February - 11 March

General Questions

Valid for devices that were bought before the Neptun Wave Fall 2016:

If you have general questions after having placed an order for an Apple device please contact the Apple team. 

  • Apple Store: 0800 801 078
  • After Sales: 0800 801 078
  • AppleCare: 0848 000 132
  • Pixel Policy

For devices bought during the Neptun Wave Fall 2016 or later, please contact DQ Solutions (former Data Quest AG) via e-mail or phone at 058 225 52 77.

Warranty Information

Apple laptops come with a one-year standard warranty. In addition, customers in Switzerland are protected by the Swiss defects liability law. Furthermore, all customers who have bought an Apple device are entitled to 90 days of Apple Telephone Support (as of delivery date).

You can check your warranty status with the Online Service Assistant.

How to Proceed in Case of a Defect

Valid for devices that were bought before the Neptun Wave Fall 2016:

If your device is defective and still covered by the warranty (see above for checking warranty status) you can contact the AppleCare Team by calling 0848 000 132. AppleCare should be contacted in the following cases:

  • Defective or damaged device
  • 90 days of telephone support for devices not covered under the AppleCare Protection Plan
  • 3 years of telephone support for Neptun laptops (covered by the AppleCare Protection Plan)
  • DoA (Dead on arrival): DoA's must be registered within 10 days of delivery. Apple will then exchange the device.

Please have you order and serial numbers ready when calling the hotline. The date of delivery is the relevant date for all deadlines. The Apple warranty is valid worldwide and may be claimed from any authorized Apple Service Provider.

For devices bought during the Neptun Wave Fall 2016 or later, please contact Data Quest directly.

Should you experience difficulties claiming your warranty please contact Projekt Neptun. We are happy to help.

Apple Support Links

 

Projekt Neptun Account

You don't need an account at Projekt Neptun to order. Find out here why an account will still be useful in the future.

3. 9. 2018

Questions about invoice and delivery?

For HP, Lenovo and peripherals
call 041 318 40 00 or write an e-mail to our distribution partner.

For Apple orders
call 058 225 52 77 or write an email to our distribution partner.

You can track Microsoft orders in your Microsoft Store account.

30. 5. 2018

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page

8. 2. 2018