Neptun Wave Spring 2019

11 February - 11 March

Neptun Wave Spring 2019

11 February - 11 March

Warranty Information

Your new Surface comes with a two-year standard warranty and 90 days of technical support. Valid in Switzerland only.

With the standard limited warranty, you are entitled to the following:

  • 2-year warranty for hardware defects and malfunctions
  • 90 days of technical support for pre-installed software by the experts of Microsoft Answer Desk for Surface

In addition to the limited standard warranty, you can purchase extended warranty protection for your Surface with Microsoft Complete. This gives you the right to the following:

  • 2 years of technical support from Microsoft Answer Desk
  • Accidental damage protections, including damage caused by liquid or falling. Applicable to claims for random damages; a maximum of 2 damages will be accepted. 

You can either purchase Microsoft Complete right away with your Surface or order it by calling Microsoft Customer Service on 0848 858 868 up to 45 days after you purchase the device.

You can also contact the Answer Desk with your questions after the warranty has expired (fees may apply).

How to Prepare your Surface for Service

If you need to send in your Surface for service, there are a few things you need to do first. Get all the relevant information here.

If you are not satisfied with the repair services please let us know by sending us an email kontakt@projektneptun.ch. Please send a brief problem description as well as any reference numbers and names of the persons involved.

Microsoft Support Links

Questions about Orders, Billing & Returns / Refunds 

Please direct your questions directly to the Microsoft Store

Projekt Neptun Account

You don't need an account at Projekt Neptun to order. Find out here why an account will still be useful in the future.

3. 9. 2018

Questions about invoice and delivery?

For HP, Lenovo and peripherals
call 041 318 40 00 or write an e-mail to our distribution partner.

For Apple orders
call 058 225 52 77 or write an email to our distribution partner.

You can track Microsoft orders in your Microsoft Store account.

30. 5. 2018

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page

8. 2. 2018