Neptun Wave Fall 2020

28 August - 28 September

Neptun Wave Fall 2020

28 August - 28 September

Warranty Information

Your new Surface comes with a two-year standard warranty and 90 days of technical support. Valid in Switzerland only. Please note the warranty conditions: Both new and refurbished parts can be used for repairs. Replacements can be made with both new and refurbished units.

With the standard limited warranty, you are entitled to the following:

  • 2-year warranty for hardware defects and malfunctions
  • 90 days of technical support for pre-installed software by the experts of Microsoft Answer Desk for Surface

In addition to the limited standard warranty, you can purchase extended warranty protection for your Surface with Microsoft Complete. This gives you the right to the following:

  • 2 years of technical support from Microsoft Answer Desk
  • Accidental damage protections, including damage caused by liquid or falling. Applicable to claims for random damages; a maximum of 2 damages will be accepted. 

You can either purchase Microsoft Complete right away with your Surface or order it online up to 45 days after you purchase the device. You can also contact the Answer Desk with your questions after the warranty has expired.

How to Prepare your Surface for Service

If you need to send in your Surface for service, there are a few things you need to do first. Get all the relevant information here.

If you are not satisfied with the repair services please let us know by sending us an email kontakt@projektneptun.ch. Please send a brief problem description as well as any reference numbers and names of the persons involved.

Microsoft Support Links

Questions about Orders, Billing & Returns / Refunds 

Please direct your questions directly to the Microsoft Store

Questions about your order & delivery?

If you have ordered an HP or Lenovo laptop, HP printer, Dell monitor, 3Dconnexion or Samsung products, please call 041 318 40 00 or send an email to our distribution partner Computacenter TS GmbH. For Apple orders, please call 058 225 52 77 or send an email to our sales partner DQ Solutions AG. You can track Microsoft Surface orders in your Microsoft Store account. You can contact yallo via chat or customer account. 

23. 9. 2020

Laptop Exhibition

There will be NO Demo Days this semester. From now on you can have a look at (almost) the whole laptop exhibition at our Help Point ETH Zurich Hönggerberg Campus. Directions and opening hours can be found here

5. 9. 2020

Support is available

We can still offer most support services via remote support. For emergencies that cannot be solved remotely, our Help Point at ETH Zurich is still open. In both cases, advance reservation by e-mail is mandatory.

 

17. 3. 2020
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