The warranty information below applies to MS Surface devices purchased prior to Fall 2022. The information for MS Surface for Business devices purchased from Fall 2022 onwards will follow shortly.
For the procedure in case a device purchased in Fall 2022 is delivered defective (DoA - Dead on Arrival), you can find the information here:
DoA process MS Surface for Business (as of fall 2022).
Your new Surface comes with a two-year standard warranty and 90 days of technical support. Valid in Switzerland only. Please note the warranty conditions: Both new and refurbished parts can be used for repairs. Replacements can be made with both new and refurbished units.
With the standard limited warranty, you are entitled to the following:
- 2-year warranty for hardware defects and malfunctions
- 90 days of technical support for pre-installed software by the experts of Microsoft Answer Desk for Surface
In addition to the limited standard warranty, you can purchase extended warranty protection for your Surface with Microsoft Complete. This gives you the right to the following:
- 2 years of technical support from Microsoft Answer Desk
- Accidental damage protections, including damage caused by liquid or falling. Applicable to claims for random damages; a maximum of 2 damages will be accepted.
You can either purchase Microsoft Complete right away with your Surface or order it online up to 45 days after you purchase the device. You can also contact the Answer Desk with your questions after the warranty has expired.
How to Prepare your Surface for Service
If you need to send in your Surface for service, there are a few things you need to do first. Get all the relevant information here.
If you are not satisfied with the repair services please let us know by sending us an email firstname.lastname@example.org. Please send a brief problem description as well as any reference numbers and names of the persons involved.
Microsoft Support Links
Questions about Orders, Billing & Returns / Refunds
Please direct your questions directly to the Microsoft Store.