Samsung tablets, cell phones and smartwatches are covered by a two-year bring-in warranty that is valid throughout Europe. The warranty for included accessories, wearables and batteries is shorter.

Samsung Mobile Support: https://www.samsung.com/ch/support/

Warranty information: https://www.samsung.com/ch/support/warranty/

Report a warranty claim: https://www.samsung.com/ch/support/reparatur-service/

Contact options: https://www.samsung.com/ch/support/warranty/#contact
For an efficient process, we recommend using the Samsung chat on the Samsung website. Please have your proof of purchase ready and indicate in the chat that the product was purchased in the Samsung EPP store via Projekt Neptun.

All Samsung memory products come with a standard two-year warranty. Please contact our sales partner directly for warranty claims.

For products purchased up to and including spring 2021:

Computacenter TS GmbH
Luzernerstrasse 52c
6025 Neudorf

Tel +41 41 318 40 00
ch.sales.ts@computacenter.ch

 For products purchased from fall 2021:

Dealplanet.ch is an offer of:
sideoutSPORT GmbH
Seestrasse 26
6373 Ennetbürgen

info@dealplanet.ch

 For products purchased from spring 2022:

SunnyBase is an offer of:
Antevi GmbH
Längenstrasse 35
8964 Rudolfstetten

mail@sunnybase.ch / sunnybase.ch

For products purchased from spring 2023:

Samsung EPP-Store online
Warranty information: https://www.samsung.com/ch/support/warranty/

Contact options: https://www.samsung.com/ch/support/warranty/#contact
For an efficient process, we recommend using the Samsung chat on the Samsung website. Please have your proof of purchase ready and indicate in the chat that the product was purchased in the Samsung EPP store via Projekt Neptun.