Dead On Arrival (DoA):

If your Samsung mobile device is defective upon delivery, please contact the Samsung Support Hotline immediately: 0800 726786

Please note that DOA claims can only be submitted up to 7 days after the date of purchase and that the complete scope of delivery, including packaging, must be available.

Support & Warranty:

Samsung tablets, cell phones and smartwatches are covered by a two-year bring-in warranty that is valid throughout Europe. The warranty for included accessories, wearables and batteries is shorter.

- Samsung Mobile Support: https://www.samsung.com/ch/support/

- Warranty information: https://www.samsung.com/ch/support/warranty/

- Report a warranty claim: https://www.samsung.com/ch/support/reparatur-service/

Contact options: https://www.samsung.com/ch/support/warranty/#contact
For an efficient process, we recommend using the Samsung chat on the Samsung website. Please have your proof of purchase ready and indicate in the chat that the product was purchased in the Samsung EPP store via Projekt Neptun.

Dead On Arrival (DoA):
If your Samsung storage product is defective upon delivery, please contact our sales partner immediately.
Please note that DOA claims can only be submitted up to 7 days after the date of purchase and that the complete scope of delivery, including packaging, must be available.

Warranty:
Samsung memory products come with a three- to ten-year standard warranty, depending on the product/model. You can find the relevant information on the Samsung website: https://www.samsung.com/ch/support/warranty/

Please contact our sales partner directly for warranty claims.

For products purchased from spring 2023:

Samsung EPP-Store online
Warranty information: https://www.samsung.com/ch/support/warranty/

Contact options: https://www.samsung.com/ch/support/warranty/#contact
For an efficient process, we recommend using the Samsung chat on the Samsung website. Please have your proof of purchase ready and indicate in the chat that the product was purchased in the Samsung EPP store via Projekt Neptun.

For products purchased up to and including spring 2021:

Computacenter TS GmbH
Luzernerstrasse 52c
6025 Neudorf

Tel +41 41 318 40 00
ch.sales.ts@computacenter.ch

 For products purchased from fall 2021:

Dealplanet.ch is an offer of:
sideoutSPORT GmbH
Seestrasse 26
6373 Ennetbürgen

info@dealplanet.ch

 For products purchased from spring 2022:

SunnyBase is an offer of:
Antevi GmbH
Längenstrasse 35
8964 Rudolfstetten

mail@sunnybase.ch / sunnybase.ch