Sennheiser Support
Warranty Information
2 year Standard warranty. Claim your warranty with Sennheiser:
Sennheiser (Schweiz) AG
In der Luberzen 29
8902 Urdorf
+41 44 751 75 75
https://en-de.sennheiser.com/service-support-contact
In case of a hardware defect please contact Sennheiser Service Center (Schweiz) to claim your warranty.
Return/Exchange
For returns, exchanges and refunds please contact Pathworks GmbH via email.
Apple Battery Recall Program
Apple has determined that, in a limited number of 15-inch MacBook Pro units sold between September 2015 and February 2017, the battery may overheat and pose a fire safety risk. Product eligibility is determined by the product serial number. Returns can be processed at all Apple dealers or at DQ Solutions at the Neptun Help Point ETH Zurich Hönggerberg.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.
Battery recall program from HP
The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.