Headphones Support
All headphones come with a standard two-year warranty. Please contact our distribution partner K55 GmbH directly for warranty claims:
K55 GmbH
http://www.K55.ch
info@k55.ch
Universitätsstrasse 13
8006 Zürich
Phone 044 500 11 00
For returns, exchanges and refunds of Sennheiser headphones purchased up to and including spring 2019, please contact the distribution partner Pathworks GmbH via e-mail.
Support is available
We can still offer most support services via remote support. For emergencies that cannot be solved remotely, our Help Point at ETH Zurich is still open. In both cases, advance reservation by e-mail is mandatory.
Delivery Information
In the current Wave we unfortunately have to expect longer delivery times. More about this in our blog post. Last updated April 2.
Projekt Neptun Account
You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.