Sennheiser Support
Warranty Information
2 year Standard warranty. Claim your warranty with Sennheiser:
Sennheiser (Schweiz) AG
In der Luberzen 29
8902 Urdorf
+41 44 751 75 75
In case of a hardware defect please contact Sennheiser Service Center (Schweiz) to claim your warranty.
Return/Exchange
For returns, exchanges and refunds please contact Pathworks GmbH via email.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out here why an account will still be useful in the future.
Questions about invoice and delivery?
For HP, Lenovo and peripherals
call 041 318 40 00 or write an e-mail to our distribution partner.
For Apple orders
call 058 225 52 77 or write an email to our distribution partner.
You can track Microsoft orders in your Microsoft Store account.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.