Neptun Wave Fall 2019

2 September - 30 September

Neptun Wave Fall 2019

2 September - 30 September

Neptun customers who are experiencing problems with their Neptun devices may contact us by e-mail or by phone (+41 44 632 72 00). 

If we cannot solve your problem by phone or e-mail, visit one of our Help Points in person during the opening hours. Projekt Neptun runs Help Points in Basel, Lucerne and Zürich. Please note that not all services are available at all locations.

Questions about your order & delivery?

If you ordered a HP or Lenovo laptop, Sennheiser headphones, 3Dconnexion, Samsung, NEC monitor or accessories, please call 041 318 40 00 or write an e-mail to our sales partner Pathworks GmbH.

For Apple orders please call 058 225 52 77 or send an e-mail to our sales partner DQ Solutions.

You can track Microsoft Surface orders from your Microsoft Store account.

Swisscom can be reached at 0800 715 007 for further questions. If you don't get the information you need from the call center, please send us an e-mail.

12. 3. 2019

Projekt Neptun Account

You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.

3. 9. 2018

Battery recall / exchange program from HP

The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.

28. 1. 2019

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page

8. 2. 2018