Neptun Wave Spring 2019

11 February - 11 March

Neptun Wave Spring 2019

11 February - 11 March

To reset your device to the default factory settings you need to use recovery media which can be found here:

  • Lenovo: Windows recovery media for Lenovo laptops and the X1 Tablet bought before autumn 2016 can be downloaded via Neptun Software Service. There is also the possibility to order recovery DVDs via Tel. 0800 55 54 54 (cost of handling and shipping will be charged). Newer device models can create a Lenovo Recovery USB key via Lenovo Digital Download Recovery Service (DDRS).
  • HP: Windows recovery media for HP laptops can be ordered using the support chat or via +41 43 547 97 85.
  • Mac OS X: Software via App Store or new installation via recovery partition.

Create Windows Recovery Media (USB Stick)

  1. Instructions to create Windows recovery media with USB Stick (German)
  2. Instructions to recover factory settings using Windows recovery media (German)
  3. Step by step instructions for HP laptops 
  4. Lenovo laptops with Win7 Pro preload

Create OS X Recovery Media (USB Stick)

  1. Instructions to create OS X recovery media with USB Stick 
  2. Instructions to recover settings using OS X recovery

Projekt Neptun Account

You don't need an account at Projekt Neptun to order. Find out here why an account will still be useful in the future.

3. 9. 2018

Questions about invoice and delivery?

For HP, Lenovo and peripherals
call 041 318 40 00 or write an e-mail to our distribution partner.

For Apple orders
call 058 225 52 77 or write an email to our distribution partner.

You can track Microsoft orders in your Microsoft Store account.

30. 5. 2018

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page

8. 2. 2018