To reset your device to the default factory settings you need to use recovery media which can be found here:
- Recovery Media (before 2016)
- Recovery Media (after 2016)
- There is also the possibility to order recovery DVDs via Tel. 0800 55 54 54 (cost of handling and shipping will be charged).
- HP Recovery Media general
- HP Cloud Recovery (USB-Recovery Media Download - for selected models only)
- Windows recovery media for HP laptops can be ordered using the support chat or via +41 43 547 97 85.
- Mac OS X: Software via App Store or new installation via recovery partition.
- About macOS Recovery
- How to use macOS Recovery
- Create bootable macOS install media
- Windows Backup Media and Recovery Options
Create Windows Recovery Media (USB Stick)
- Instructions to create Windows recovery media with USB Stick (German)
- Instructions to recover factory settings using Windows recovery media (German)
- Step by step instructions for HP laptops
- Lenovo laptops with Win7 Pro preload