Neptun Help Points
Neptun customers who are experiencing problems with their Neptun devices may contact us by e-mail or by phone (+41 44 632 72 00).
If we cannot solve your problem by phone or e-mail, visit one of our Help Points in person during the opening hours. Projekt Neptun runs Help Points in Basel, Lucerne and Zürich. Please note that not all services are available at all locations.