Due to the current memory shortage, we are currently observing significant price increases and limited availability of laptops. For the Neptun Wave for upper secondary school students from June 8 – July 6, 2026, we have sufficient devices in stock to ensure stable pricing and delivery before the first day of school. You can find more information about the current situation on this page.
Lernoullianum
Meeting Room Lower Floor / U1.001
4003 Basel
Please follow these directions to find the helppoint.
The Help Point is moving and is temporarily closed!
We are available online Monday through Friday. Please open a support ticket if you have technical problems with your laptop. To do so, click on "Need help?" on the right and then select "Open a support ticket". We will get back to you within 24 hours.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.