Frohburgstrasse 3
6002 Luzern
Our Helppoint in Lucerne is currently closed due to renovation work and a change of use of the previous location. A new location is being evaluated and will be communicated in due course. Please continue to contact us with your enquiry via our contact email address kontakt@projektneptun.ch.
The Help Point has moved and is temporarily closed!
We are available online Monday through Friday. Please open a support ticket if you have technical problems with your laptop. To do so, click on "Need help?" on the right and then select "Open a support ticket". We will get back to you within 24 hours.
Our support staff is not on-site at fixed opening hours as we do not offer walk-in support. We will arrange an individual appointment with you. Please note that you need a confirmation for an on-site support appointment at the Help Point.
Visit our Showroom
You can check out all the laptops on offer in the showroom. Just drop by on one of the following dates:
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.