ML Building, Floor D, Room 14
Sonneggstrasse 3
8092 Zürich
The Help Point is located in the ETH Store for merchandise.
We are available online Monday through Friday. Please open a support ticket if you have technical problems with your laptop. To do so, click on "Need help?" on the right and then select "Open a support ticket". We will get back to you within 24 hours.
The opening hours shown indicate when you can book an appointment. Our support staff are not always on site and walk-in support is therefore not always possible. Please note that you need a confirmation for an on-site support appointment at the Help Point.
Opening Hours
| Monday | 11:00 - 14:00 |
| Tuesday | 11:00 - 14:00 |
| Thursday | 11:30 - 14:00 |
Samsung Galaxy Tab S10+ & S10 Ultra available to pre-order
The brand new Samsung Galaxy Tab S10+ and S10 Ultra are now available to pre-order with a 20% discount including book cover and pen.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
Samsung Galaxy Tab S10+ & S10 Ultra available to pre-order
The brand new Samsung Galaxy Tab S10+ and S10 Ultra are now available to pre-order with a 20% discount including book cover and pen.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.