Neptun Help Point Services
| Name | Helppoints |
| Beratung & Support / Anmeldung von Garantiefällen; Consulting & Support / Registration of Warranty Cases; Conseil et assistance / Registration de Garantie | Help Point - ETH Zurich Zentrum campus Showroom - ETH Zürich Hönggerberg Campus Help Point - University of Basel Help Point - University of Lucerne |
| Entsorgung von Laptops / Sichere Löschung von Festplatten; Disposal of laptops / Secure deletion of hard disks; Mise au rebut des portables / Suppression sécurisée des disques durs | Help Point - ETH Zurich Zentrum campus |
| Erstinstallation / Migration / RAM & Festplattenupgrade; Initial Installation / Migration / RAM & Hard Drive Upgrade; Installation initiale / Migration / RAM & mise à niveau du disque dur | Help Point - ETH Zurich Zentrum campus Showroom - ETH Zürich Hönggerberg Campus Help Point - University of Basel Help Point - University of Lucerne |
| Laptopausleihe (Ersatzgerät während Garantiefällen); Laptop rental (replacement device during warranty cases); Location du portable (remplacement en cas de garantie) | Help Point - ETH Zurich Zentrum campus Showroom - ETH Zürich Hönggerberg Campus Help Point - University of Basel Help Point - University of Lucerne |
| Verkauf von Sleeves, Eneloop Akku, Antiglare Folie; Sale of Sleeves, Eneloop batteries, anti-glare filter; Vente des housses, Eneloop batterie, filtre anti-reflet | Help Point - ETH Zurich Zentrum campus |
Order, Delivery Time
You can track the order status of your laptop in our distribution partner's customer account. For HP, Lenovo and peripherals you can access your customer account here. Apple orders can be tracked here. More information about delivery time can be found in the latest blog article.
24. 9. 2021
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
30. 9. 2020