Neptun Help Point Services
| Name | Helppoints |
| Beratung & Support / Anmeldung von Garantiefällen; Consulting & Support / Registration of Warranty Cases; Conseil et assistance / Registration de Garantie | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Entsorgung von Laptops / Sichere Löschung von Festplatten; Disposal of laptops / Secure deletion of hard disks; Mise au rebut des portables / Suppression sécurisée des disques durs | ETH Zürich Zentrum |
| Erstinstallation / Migration / RAM & Festplattenupgrade; Initial Installation / Migration / RAM & Hard Drive Upgrade; Installation initiale / Migration / RAM & mise à niveau du disque dur | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Laptopausleihe (Ersatzgerät während Garantiefällen); Laptop rental (replacement device during warranty cases); Location du portable (remplacement en cas de garantie) | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Verkauf von Sleeves, Eneloop Akku, Antiglare Folie; Sale of Sleeves, Eneloop batteries, anti-glare filter; Vente des housses, Eneloop batterie, filtre anti-reflet | ETH Zürich Zentrum |
| Verkauf von Sleeves; Sleeve sale; Vente des housses | University of Bern ETH Zürich Hönggerberg Campus |
Questions about your order & delivery?
If you ordered a HP or Lenovo laptop, Sennheiser headphones, 3Dconnexion, Samsung, NEC monitor or accessories, please call 041 318 40 00 or write an e-mail to our sales partner Pathworks GmbH.
For Apple orders please call 058 225 52 77 or send an e-mail to our sales partner DQ Solutions.
You can track Microsoft Surface orders from your Microsoft Store account.
Swisscom can be reached at 0800 715 007. If you don't get the information you need from the call center, please send us an e-mail.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.
Battery recall / exchange program from HP
The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.