Neptun Help Point Services
| Name | Helppoints |
| Beratung & Support / Anmeldung von Garantiefällen; Consulting & Support / Registration of Warranty Cases; Conseil et assistance / Registration de Garantie | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Entsorgung von Laptops / Sichere Löschung von Festplatten; Disposal of laptops / Secure deletion of hard disks; Mise au rebut des portables / Suppression sécurisée des disques durs | ETH Zürich Zentrum |
| Erstinstallation / Migration / RAM & Festplattenupgrade; Initial Installation / Migration / RAM & Hard Drive Upgrade; Installation initiale / Migration / RAM & mise à niveau du disque dur | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Laptopausleihe (Ersatzgerät während Garantiefällen); Laptop rental (replacement device during warranty cases); Location du portable (remplacement en cas de garantie) | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Verkauf von Sleeves, Eneloop Akku, Antiglare Folie; Sale of Sleeves, Eneloop batteries, anti-glare filter; Vente des housses, Eneloop batterie, filtre anti-reflet | ETH Zürich Zentrum |
| Verkauf von Sleeves; Sleeve sale; Vente des housses | University of Bern ETH Zürich Hönggerberg Campus |
Apple Battery Recall Program
Apple has determined that, in a limited number of 15-inch MacBook Pro units sold between September 2015 and February 2017, the battery may overheat and pose a fire safety risk. Product eligibility is determined by the product serial number. Returns can be processed at all Apple dealers or at DQ Solutions at the Neptun Help Point ETH Zurich Hönggerberg.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.
Battery recall program from HP
The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.