Neptun Help Point Services
| Name | Helppoints |
| Beratung & Support / Anmeldung von Garantiefällen; Consulting & Support / Registration of Warranty Cases; Conseil et assistance / Registration de Garantie | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Entsorgung von Laptops / Sichere Löschung von Festplatten; Disposal of laptops / Secure deletion of hard disks; Mise au rebut des portables / Suppression sécurisée des disques durs | ETH Zürich Zentrum |
| Erstinstallation / Migration / RAM & Festplattenupgrade; Initial Installation / Migration / RAM & Hard Drive Upgrade; Installation initiale / Migration / RAM & mise à niveau du disque dur | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Laptopausleihe (Ersatzgerät während Garantiefällen); Laptop rental (replacement device during warranty cases); Location du portable (remplacement en cas de garantie) | ETH Zürich Zentrum ETH Zürich Hönggerberg Campus University of Basel University of Lucerne |
| Verkauf von Sleeves, Eneloop Akku, Antiglare Folie; Sale of Sleeves, Eneloop batteries, anti-glare filter; Vente des housses, Eneloop batterie, filtre anti-reflet | ETH Zürich Zentrum |
Support is available
We can still offer most support services via remote support. For emergencies that cannot be solved remotely, our Help Point at ETH Zurich is still open. In both cases, advance reservation by e-mail is mandatory.
17. 3. 2020
Delivery Information
In the current Wave we unfortunately have to expect longer delivery times. More about this in our blog post. Last updated March 25.
8. 2. 2020
Projekt Neptun Account
You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.
2. 9. 2019