Support Fees
We are happy to help you with your laptop or with registering your warranty case with the manufacturer. Many problems can be solved via e-mail (kontakt@projektneptun.ch). This type of support is free. For complicated problems or for our special services, we will ask you to come by one of our help points. Our prices are fair and student friendly, and the first hour of support per support case is free for students with Neptun devices.
Walk-in customers are welcome at our help points, but we cannot guarantee immediate service if it is a busy day. You can also contact us via phone (+41 44 632 72 00) or e-mail to arrange for an appointment.
Students with a Neptun device can borrow laptop computers for up to four weeks free of charge if their own laptop has to be repaired. For all other Neptun customers the same service is available for a fee of CHF 50.
For customers without Neptun devices an hourly rate of CHF 160.- applies (40.-/h for students) and no flat fees are available.
|
Hourly Rates |
Students with Neptun devices |
Other Neptun customers |
|
General support |
The first hour per support case is free! CHF 40.-/h |
CHF 80.-/h |
|
Flat Rates |
|
|
|
Initial installation
|
CHF 50.- (Devices with Windows) CHF 150.- (Devices without OS*) *Windows license must be provided by the customer |
CHF 100.- (Devices with Windows) CHF 200.- (Devices without OS*) *Windows license must be provided by the customer
|
| Data and settings migration to a new device |
CHF 75.- (up to 3 hours, afterwards hourly rates apply) |
CHF 150.- (up to 3 hours, afterwards hourly rates apply) |
| RAM or storage upgrade |
CHF 25.- (SSD installation free with migration service) |
CHF 50.- (SSD installation free with migration service) |
| Laptop disposal and complete data removal | CHF 25.- | CHF 50.- |
| Setting up your backup strategy with Langmeier Backup or Time Machine |
CHF 50.- (You need to bring your own backup medium with at least twice as much space as your internal disk) |
CHF 100.- (You need to bring your own backup medium with at least twice as much space as your internal disk) |
Support is available
We can still offer most support services via remote support. For emergencies that cannot be solved remotely, our Help Point at ETH Zurich is still open. In both cases, advance reservation by e-mail is mandatory.
Projekt Neptun Account
You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.