Support Fees
We are happy to help you with your laptop or with registering your warranty case with the manufacturer. Many problems can be solved via e-mail (kontakt@projektneptun.ch). This type of support is free. For complicated problems or for our special services, we will ask you to come by one of our help points. Our prices are fair and student friendly, and the first hour of support per support case is free for students with Neptun devices.
Walk-in customers are welcome at our help points, but we cannot guarantee immediate service if it is a busy day. You can also contact us via phone (+41 44 632 72 00) or e-mail to arrange for an appointment.
Students with a Neptun device can borrow laptop computers for up to four weeks free of charge if their own laptop has to be repaired. For all other Neptun customers the same service is available for a fee of CHF 50.
For customers without Neptun devices an hourly rate of CHF 160.- applies (40.-/h for students) and no flat fees are available.
|
Hourly Rates |
Students with Neptun devices |
Other Neptun customers |
|
General support |
The first hour per support case is free! CHF 40.-/h |
CHF 80.-/h |
|
Flat Rates |
|
|
|
Initial installation
|
CHF 50.- (Devices with Windows) CHF 150.- (Devices without OS*) *Windows license must be provided by the customer |
CHF 100.- (Devices with Windows) CHF 200.- (Devices without OS*) *Windows license must be provided by the customer
|
| Data and settings migration to a new device |
CHF 75.- (up to 3 hours, afterwards hourly rates apply) |
CHF 150.- (up to 3 hours, afterwards hourly rates apply) |
| RAM or storage upgrade |
CHF 25.- (SSD installation free with migration service) |
CHF 50.- (SSD installation free with migration service) |
| Laptop disposal and complete data removal | CHF 25.- | CHF 50.- |
| Setting up your backup strategy with Langmeier Backup or Time Machine |
CHF 50.- (You need to bring your own backup medium with at least twice as much space as your internal disk) |
CHF 100.- (You need to bring your own backup medium with at least twice as much space as your internal disk) |
Questions about order & delivery?
Are you still waiting for your order? You can find all information including the estimated delivery time in the customer account of the respective distribution partner. If you have ordered an HP or Lenovo laptop, HP printer, Dell monitor, 3Dconnexion or Samsung product, you can view your order and delivery time here. If you have ordered an Apple, you can view your order and delivery time here.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.