Neptun Wave Spring 2020

10 February - 9 March

Neptun Wave Spring 2020

10 February - 9 March

We are happy to help you with your laptop or support you in registering a warranty case with the manufacturer. You can describe your issue via e-mail or phone (+41 44 632 72 00), this type of support is free. If the problem persists, we will ask you to come to our Help Point. Our prices are fair and student friendly, the first half hour is free of charge for Neptun customers. 

Hourly Rates

Neptun Customer

Non-Neptun Customer        

General support

First 1/2h free!

Students: CHF 35.- / h
Employees: CHF 70.- / h
Alumni: CHF 70.- / h

 

Students: CHF 70.- / h
Other: CHF 140.- / h

Flat Rates

 

 

Initial installation

  • Windows configuration
  • Installation of Windows and driver updates
  • Installation of Office suite (customer must provide the license)
  • VPN
  • Antivirus software
  • Mail account configuration
  • Acrobat Reader
  • PDF-Creator

 

CHF 50.- (Devices with Windows)

CHF 100.- (Devices without OS*)

*Windows license must be provided by the customer

 

Hourly rates apply 

 

Migration
to a new device (up to 3 h)

Students: CHF 75.-
Employees: CHF 150.-
Alumni: CHF 150.-

Hourly rates apply
RAM / HD / Keyboard  Exchange/Upgrade CHF 25.- Hourly rates apply
Laptop disposal incl. complete data removal CHF 25.- CHF 50.-

Missed the Fall Wave?

You urgently need a laptop and can't wait until the Spring Wave? Neptun Compatibles, DQ Solutions Apple Higher Education Shop, and Microsoft Education Store offer discounted devices for your studies between the Neptun Waves. The discounts are lower than during a Neptun Wave. 

1. 10. 2019

Questions about your order & delivery?

If you have ordered an HP or Lenovo Laptop, 3Dconnexion, Samsung Product, NEC Monitor, or any other accessory, please call 041 318 40 00 or email our distributor Pathworks GmbH. For Apple orders, please call 058 225 52 77 or email our distributor DQ Solutions. You can track Microsoft Surface orders in your Microsoft Store account. yallo orders can be viewed in the user account, for questions we recommend the chat

8. 10. 2019

Projekt Neptun Account

You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.

2. 9. 2019