Support Fees

We are happy to help you with your laptop or support you in registering a warranty case with the manufacturer. You can describe your issue via e-mail or phone (+41 44 632 72 00), this type of support is free. If the problem persists, we will ask you to come to our Help Point. Our prices are fair and student friendly, the first half hour is free of charge for Neptun customers.

Hourly Rates	Neptun Customer	Non-Neptun Customer
General support	First 1/2h free! Students: CHF 35.- / h Employees: CHF 70.- / h Alumni: CHF 70.- / h	Students: CHF 70.- / h Other: CHF 140.- / h
Flat Rates
Initial installation Windows configuration Installation of Windows and driver updates Installation of Office suite (customer must provide the license) VPN Antivirus software Mail account configuration Acrobat Reader PDF-Creator	CHF 50.- (Devices with Windows) CHF 100.- (Devices without OS) ^{Windows license must be provided by the customer}	Hourly rates apply
Migration to a new device (up to 3 h)	Students: CHF 75.- Employees: CHF 150.- Alumni: CHF 150.-	Hourly rates apply
RAM / HD / Keyboard Exchange/Upgrade	CHF 25.-	Hourly rates apply
Laptop disposal incl. complete data removal	CHF 25.-	CHF 50.-

Questions about your order & delivery?

If you ordered a HP or Lenovo laptop, Sennheiser headphones, 3Dconnexion, Samsung, NEC monitor or accessories, please call 041 318 40 00 or write an e-mail to our sales partner Pathworks GmbH.

For Apple orders please call 058 225 52 77 or send an e-mail to our sales partner DQ Solutions.

You can track Microsoft Surface orders from your Microsoft Store account.

Swisscom can be reached at 0800 715 007. If you don't get the information you need from the call center, please send us an e-mail.

12. 3. 2019

Projekt Neptun Account

You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.

3. 9. 2018

Battery recall / exchange program from HP

The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.

28. 1. 2019

Order Information

New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.

8. 2. 2018