Support Fees
We are happy to help you with your laptop or support you in registering a warranty case with the manufacturer. You can describe your issue via e-mail or phone (+41 44 632 72 00), this type of support is free. If the problem persists, we will ask you to come to our Help Point. Our prices are fair and student friendly, the first half hour is free of charge for Neptun customers.
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Hourly Rates |
Neptun Customer |
Non-Neptun Customer |
|
General support |
First 1/2h free! Students: CHF 35.- / h |
Students: CHF 70.- / h |
|
Flat Rates |
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|
|
Initial installation
|
CHF 50.- (Devices with Windows) CHF 100.- (Devices without OS*) *Windows license must be provided by the customer |
Hourly rates apply
|
| Migration to a new device (up to 3 h) |
Students: CHF 75.- |
Hourly rates apply |
| RAM / HD / Keyboard Exchange/Upgrade | CHF 25.- | Hourly rates apply |
| Laptop disposal incl. complete data removal | CHF 25.- | CHF 50.- |
Apple Battery Recall Program
Apple has determined that, in a limited number of 15-inch MacBook Pro units sold between September 2015 and February 2017, the battery may overheat and pose a fire safety risk. Product eligibility is determined by the product serial number. Returns can be processed at all Apple dealers or at DQ Solutions at the Neptun Help Point ETH Zurich Hönggerberg.
Order Information
New at Projekt Neptun and not sure if you are eligible to order? Please go to order information or the FAQ section to find answers to your questions. If you still need to contact us please do so via e-mail or our Facebook page.
Projekt Neptun Account
You don't need an account at Projekt Neptun to order. Find out in this article why an account will still be useful in the future.
Battery recall program from HP
The HP laptops ProBook 440 G4 and ZBook Studio G3 offered in 2016/17 could be affected by a battery recall. Check your battery using this website.