Support Fees
We are happy to help you with your laptop or support you in registering a warranty case with the manufacturer. You can describe your issue via e-mail or phone (+41 44 632 72 00), this type of support is free. If the problem persists, we will ask you to come to our Help Point. Our prices are fair and student friendly, the first half hour is free of charge for Neptun customers.
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Hourly Rates |
Neptun Customer |
Non-Neptun Customer |
|
General support |
First 1/2h free! Students: CHF 35.- / h |
Students: CHF 70.- / h |
|
Flat Rates |
|
|
|
Initial installation
|
CHF 50.- (Devices with Windows) CHF 100.- (Devices without OS*) *Windows license must be provided by the customer |
Hourly rates apply
|
| Migration to a new device (up to 3 h) |
Students: CHF 75.- |
Hourly rates apply |
| RAM / HD / Keyboard Exchange/Upgrade | CHF 25.- | Hourly rates apply |
| Laptop disposal incl. complete data removal | CHF 25.- | CHF 50.- |
Missed the Fall Wave?
You urgently need a laptop and can't wait until the Spring Wave? Neptun Compatibles, DQ Solutions Apple Higher Education Shop, and Microsoft Education Store offer discounted devices for your studies between the Neptun Waves. The discounts are lower than during a Neptun Wave.
Questions about your order & delivery?
If you have ordered an HP or Lenovo Laptop, 3Dconnexion, Samsung Product, NEC Monitor, or any other accessory, please call 041 318 40 00 or email our distributor Pathworks GmbH. For Apple orders, please call 058 225 52 77 or email our distributor DQ Solutions. You can track Microsoft Surface orders in your Microsoft Store account. yallo orders can be viewed in the user account, for questions we recommend the chat.
Projekt Neptun Account
You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.