Self Support
Select the manufacturer of your laptop to learn how to solve the most common technical problems by yourself. If the technical problems cannot be solved by the suggested measures, send us an email with a description of the problem, the steps you have already taken and the serial number of your laptop.
Questions about order & delivery?
Are you still waiting for your order? You can find all information including the estimated delivery time in the customer account of the respective distribution partner. If you have ordered an HP or Lenovo laptop, HP printer, Dell monitor, 3Dconnexion or Samsung product, you can view your order and delivery time here. If you have ordered an Apple, you can view your order and delivery time here.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.