Self Support
Select the manufacturer of your laptop to learn how to solve the most common technical problems by yourself. If the technical problems cannot be solved by the suggested measures, send us an email with a description of the problem, the steps you have already taken and the serial number of your laptop.
Technical Problem!
Due to technical problems, customer inquiries via email can currently only be answered to a limited extent. The validation is only partially available. We are currently working hard to find a solution. Thank you for your understanding!
25. 11. 2022
Order Information
You can track the order status of your laptop in our distribution partner's customer account. For HP and Lenovo you can access your customer account here. Apple orders can be tracked here. Samsung orders can be viewed in your customer account on the Samsung website.
19. 9. 2022
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
30. 9. 2020