All Surface for Business devices have a two-year warranty that is valid internationally. 

• Find serial number
• Check warranty

Find out how to file a warranty claim with Microsoft here.

If your Surface

• does not turn on
• starts up and immediately turns off,
• starts up and gets stuck on a screen (a black screen, a screen with a logo, or another screen),
• or can't shut down normally,

you can try this guide to possibly get it working again: Surface won’t turn on or start

If the battery of your Surface is not being charged or recognized, this guide may help: Surface battery won’t charge or Surface won’t run on battery

Hardware driver, firmware and BIOS updates are important for your Surface to work properly. Install the updates for your Surface and Windows:

• Update Surface firmware and Windows

Here you will find troubleshooting instructions if something is not working with your Surface:

• Surface Go Help
• Surface Pro Help
• Surface Laptop Help

If your Surface isn't working properly, you can run the tests from the Microsoft Surface Diagnostics Toolkit for Business:

• Install Surface Diagnostics Toolkit for Business
• Use Surface Diagnostics Toolkit 

Refer to our Microsoft Surface manufacturer support page for warranty information and how to report a warranty issue to Microsoft.
If you have any difficulties, we will be happy to assist you. Just email us.

When you reset, Windows 10 will be reinstalled. You can choose to keep or remove your files. 

• Reset Windows

If your Surface doesn't boot or the recovery information has been removed, you can use the USB recovery drive to access recovery tools and fix problems.

Data loss can happen at any time and for various reasons. We therefore recommend that you back up your data regularly.

Project Neptun laptop customers can use the professional backup solution for Windows Langmeier Backup for free.

• Back up your data with Langmeier Backup 
• Technical support for Langmeier Backup

For more general tips on backing up your data, please visit the ETH IT Security website: Protect your brainwork

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (Microsoft telephone support cannot help with many account access issues that can not be resolved automatically by, e.g. resetting your password):

• Help with your Microsoft account