Neptun Wave Fall 2023

4 September - 2 October

Visit Us at:

explora 2023 x Projekt Neptun support - 23 September
All Demo Days

Neptun Wave Fall 2023

4 September - 2 October

First Aid Surface for Business

All Surface for Business devices have a two-year warranty that is valid internationally. 

Find out how to file a warranty claim with Microsoft here.

If your Surface

  • does not turn on
  • starts up and immediately turns off,
  • starts up and gets stuck on a screen (a black screen, a screen with a logo, or another screen),
  • or can't shut down normally,

you can try this guide to possibly get it working again.

Hardware driver, firmware and BIOS updates are important for your Surface to work properly. Install the updates for your Surface and Windows:

Here you will find troubleshooting instructions if something is not working with your Surface:

If your Surface isn't working properly, you can run the tests from the Microsoft Surface Diagnostics Toolkit for Business:

Refer to our Microsoft Surface manufacturer support page for warranty information and how to report a warranty issue to Microsoft.
If you have any difficulties, we will be happy to assist you. Just email us.

When you reset, Windows 10 will be reinstalled. You can choose to keep or remove your files. 

If your Surface doesn't boot or the recovery information has been removed, you can use the USB recovery drive to access recovery tools and fix problems.

Data loss can happen at any time and for various reasons. We therefore recommend that you back up your data regularly.

Project Neptun laptop customers can use the professional backup solution for Windows Langmeier Backup for free.

For more general tips on backing up your data, please visit the ETH IT Security website: Protect your brainwork

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (Microsoft telephone support cannot help with many account access issues that can not be resolved automatically by, e.g. resetting your password):

Visit our Showroom

You can check out all the laptops on offer in the showroom. Just drop by on one of the following dates:

Sep 28, 2023, 14:00 - 18:00

Oct 2, 2023, 14:00 - 18:00

We are hiring!

We are looking for a working student as a deputy support coordinator. Your workload is 50-60% and you will work closely with our support coordinator. More details about the position can be found here. Apply now or share the job description with your friends.

11. 8. 2023

Order Information

You can track the order status of your laptop in our distribution partner's customer account. For HP and Lenovo you can access your customer account here. Apple orders can be tracked here. Samsung orders can be viewed in your customer account on the Samsung website.

19. 9. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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