Neptun Wave Fall 2021

6 September - 4 October

Neptun Wave Fall 2021

6 September - 4 October

Find the serial number of your Surface and check the warranty. All Surface products have a two-year basic warranty, valid in Switzerland only. - Find serial number - Check warranty You can find out how to file a warranty claim with Microsoft here.

 

In the following links you will find instructions on how to find your serial number and how to check your warranty. All Surface products have a two-year basic warranty, valid in Switzerland only.

You can find out how to file a warranty claim with Microsoft here.

If your Surface stops responding or crashes, try the following methods to fix the problem.

Hardware driver, firmware and BIOS updates from the laptop manufacturer are important. 

Here you will find instructions for solving various problems with your Surface.

If your Surface isn’t working properly, you can also try to run tests with the Microsoft Surface Diagnostic Toolkit.

On our manufacturer support page you will find all the necessary information to open a warranty case. If you have any difficulties, we will be happy to assist you. Please write us an e-mail

Resetting reinstalls Windows 10 and lets you choose whether to keep your files or remove them. 

If your Surface won't start or the recovery information is removed, you can use the USB recovery drive to access recovery tools and troubleshoot problems.

Data loss can occur at any time and for various reasons. We therefore recommend that you back up your data regularly.

We propose that you backup your data or system with Langmeier Backup, a professional solution for Windows.

Neptun customers can use Langmeier Backup for free. Create a user account here and follow the instructions.

You can find more tips on data backup on the ETH IT Security website: Protect your brainwork.

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (the telephone support cannot help with many account access issues that can not be resolved automatically): 

Sohos and Big Sur: Work in Progress


Sophos released a Big Sur-compatible version at the end of the first week of March, but it is still buggy. We are in contact with ETH IT Services to test this version and adapt our installation instructions accordingly. You can sign up here to be informed as soon as the compatible download is available.

16. 3. 2021

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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