First Aid Surface for Business
If your Surface
- does not turn on
- starts up and immediately turns off,
- starts up and gets stuck on a screen (a black screen, a screen with a logo, or another screen),
- or can't shut down normally,
you can try this guide to possibly get it working again.
Hardware driver, firmware and BIOS updates are important for your Surface to work properly. Install the updates for your Surface and Windows:
Here you will find troubleshooting instructions if something is not working with your Surface:
If your Surface isn't working properly, you can run the tests from the Microsoft Surface Diagnostics Toolkit for Business:
Data loss can happen at any time and for various reasons. We therefore recommend that you back up your data regularly.
Project Neptun laptop customers can use the professional backup solution for Windows Langmeier Backup for free.
For more general tips on backing up your data, please visit the ETH IT Security website: Protect your brainwork
If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (Microsoft telephone support cannot help with many account access issues that can not be resolved automatically by, e.g. resetting your password):