Warranty information

Neptun monitors from Dell come with a 3- or 5-year Advanced Exchange Service (replacement monitor on the next working day) & Premium Panel Warranty.

The warranty can be checked online here using the serial number (service tag) at Dell.

Monitor defective on delivery (DoA - Dead on Arrival - 10-day period)

Monitors that are defective upon delivery (DoA - Dead on Arrival) must be reported immediately. The deadline for reporting DoA is 10 days (the date on the Tech Data/Computacenter delivery note is decisive).

Chose the correct procedure for the retailer where the monitor was ordered:

A) Monitor ordered from YOULAP / Computacenter AG:

• In the event of delivery damage, transport damage or cosmetic defects, the following procedure applies:

a) Delivery damage (transport damage)

Delivery damage occurs when the package or packaging is damaged on the outside (e.g., torn, dented, soaked).

• • Do not accept the package or report the damage to the post office immediately.
  • Further information can be found here: https://www.post.ch/de/pakete-versenden/schaden-oder-verlust
  • Please then inform the Computacenter Inside Sales Team so that they can escalate the case. (mb.ch.ts-sales@computacenter.com / 041 318 40 00

b) Cosmetic damage (product undamaged but visually impaired)

Cosmetic damage affects only the product itself, e.g., scratches, small dents, or color defects, even though the packaging is undamaged.

• • Report the damage to the Computacenter Inside Sales Team at mb.ch.ts-sales@computacenter.com / 041 318 40 00)
    
    
• For a technically defective device (DoA), the procedure is described in this document
  
  

B) Monitor ordered from DQ Solutions:

• Contact DQ Solutions: 044 745 77 55

The following information is required:

• • As precise a description of the fault as possible (in English if possible)
  • Photos of the damage to the device (if the packaging was also damaged, additional photos of this)
  • Service tag (serial number)
  • Delivery note or order number
  • Collection address for the defective device (with surname/first name, telephone number, and email address)
  • Delivery address for the replacement device (with last name/first name, telephone number, and email address)

If you have any questions or concerns, please contact the retailer:

• Computacenter AG: 041 318 40 00
• DQ Solutions: 044 745 77 55
  
  

Monitor defective (without DoA) – warranty claim

Warranty and support inquiries can be made directly to Dell by phone at 0848 330 092, email, or chat:

Contact Dell Support online

The serial number of the monitor can be used to find and contact the appropriate support team. An express service code is attached to the monitor, which is required when opening a support case.