First Aid Lenovo
Resetting the power clears all data from the computer's cache without erasing personal data and it restarts all hardware components.
This may fix problems such as: Laptop does not turn on, Windows does not respond, black display, keyboard does not respond, audio controls do not work, etc.).
- Video instructions
- Disconnect all connected devices and power sources from the laptop and perform a power reset by inserting the end of a bent paper clip into the emergency reset hole on the bottom of the laptop (see user manual, section "Bottom view" to find the emergency reset hole).
- Reconnect the power supply and start the Laptop.
- If the laptop does not start, open a warranty case or contact Projekt Neptun Support, if your laptop is out of warranty.
- Reset using the example of a Lenovo ThinkPad X1 Carbon
Hardware driver, firmware updates and BIOS updates from the laptop manufacturer are very important.
Install all updates that are offered (optional, recommended and critical ones) and check for further updates after each reboot until no more updates are offered.
Here you can find Lenovo's guides to fixing various computer problems and topics (such as battery or charging problems, no sound, WLAN problems, or Windows problems).
A simple hardware test is available in Lenovo Vantage.
Lenovo Diagnostics provides a whole range of tests and tools for your Thinkpad's hardware. The diagnostics are available in different versions (as a program for Windows or as a bootable package for Windows or Linux).
If the operating system does not boot, you can test it with the Lenovo F10 UEFI preboot diagnostics.
Data loss can happen at any time and for various reasons. We therefore recommend that you back up your data regularly.
Project Neptun laptop customers can use the professional backup solution for Windows Langmeier Backup for free.
For more general tips on backing up your data, please visit the ETH IT Security website: Protect your brainwork
If a problem cannot be resolved easily, or to rule out a software problem, resetting Windows is often the most efficient solution.
When you reset Windows, it is reinstalled. You can choose whether you want to keep or remove your files when resetting.
Recovery media can be used to reinstall the laptop to its original factory state, regardless of the version of Windows currently installed on the laptop:
If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (Microsoft telephone support cannot help with many account access issues that can not be resolved automatically by eg. resetting your password):