First Aid Lenovo

Most Lenovo laptops from Projekt Neptun have a 3-year base warranty. 

For information on the warranty and how to file a warranty claim with Lenovo, click here.

Resetting the power clears all data from the computer's cache without erasing personal data and it restarts all hardware components.
This may fix problems such as: Laptop does not turn on, Windows does not respond, black display, keyboard does not respond, audio controls do not work, etc.).

Hardware driver, firmware updates and BIOS updates from the laptop manufacturer are very important. 

Use the Lenovo Vantage, app which is pre-installed on all new Lenovo laptops, to do this easily.
Here you can find the free Lenovo Commercial Vantage App in the MS-Store.

Install all updates that are offered (optional, recommended and critical ones) and check for further updates after each reboot until no more updates are offered.

Here you can find Lenovo's guides to fixing various computer problems and topics (such as battery or charging problems, no sound, WLAN problems, or Windows problems).

A simple hardware test is available in Lenovo Vantage.

Lenovo Diagnostics provides a whole range of tests and tools for your Thinkpad's hardware. The diagnostics are available in different versions (as a program for Windows or as a bootable package for Windows or Linux).

If the operating system does not boot, you can test it with the Lenovo F10 UEFI preboot diagnostics.

On our Lenovo manufacturer support page you find all information about the warranty and how to open a warranty claim.

If you have any difficulties, we will be happy to assist you. Just send us an email.

Data loss can happen at any time and for various reasons. We therefore recommend that you back up your data regularly.

Project Neptun laptop customers can use the professional backup solution for Windows Langmeier Backup for free.

For more general tips on backing up your data, please visit the ETH IT Security website: Protect your brainwork

If a problem cannot be resolved easily, or to rule out a software problem, resetting Windows is often the most efficient solution.

When you reset Windows, it is reinstalled. You can choose whether you want to keep or remove your files when resetting.

Recovery media can be used to reinstall the laptop to its original factory state, regardless of the version of Windows currently installed on the laptop:

If you can't log in to your Microsoft account, you can get help from Microsoft by e-mail (Microsoft telephone support cannot help with many account access issues that can not be resolved automatically by eg. resetting your password): 

Jobs available!

We are looking for a working student as Deputy Support Coordinator (50-60%) and a Head of Relations, Marketing and Media (80-100%). You can find more details about the position here. Apply now or share the job description with your friends!

10. 11. 2023

Order Information

You can track the order status of your laptop in our distribution partner's customer account. For HP and Lenovo you can access your customer account here. Apple orders can be tracked here. Samsung orders can be viewed in your customer account on the Samsung website.

19. 9. 2022

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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