Neptun Support
If you have technical problems with your Neptun laptop, you can send us a problem description and we will get back to you within 24 hours. To do so, click on "Need help?" on the right and then select "open a support ticket".
If we cannot solve the problem via email, you will receive a personal appointment at one of our Help Points during the respective opening hours. We operate Help Points at the University of Basel, Bern vonRoll, University of Lucerne and ETH Zurich Zentrum and Hönggerberg.
The first 60 minutes of support per case are free of charge, after that support fees apply.
For all warranty cases, please contact the manufacturer directly.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.