Neptun Wave Fall 2020

31 August - 28 September

Neptun Wave Fall 2020

31 August - 28 September

Neptun customers who have problems with their laptop can contact us by e-mail or telephone (+41 44 632 72 00). 

If we cannot solve the problem by phone or email, visit one of our Help Points personally during the respective opening hours. We operate Help Points at the University of Basel, University of Lucerne and ETH Zurich Campus Centre and Hönggerberg. Please note that not all support services are available at all locations. The first 30 minutes of support are free of charge, after that support fees apply.

For all warranty cases, please contact the manufacturer directly. 


Support is available

We can still offer most support services via remote support. For emergencies that cannot be solved remotely, our Help Point at ETH Zurich is still open. In both cases, advance reservation by e-mail is mandatory.


17. 3. 2020

Delivery Information

In the current Wave we unfortunately have to expect longer delivery times. More about this in our blog post. Last updated April 2.

8. 2. 2020

Projekt Neptun Account

You don't need a user account at Projekt Neptun to order. Why an account will be useful in the future is explained in this blog article.

2. 9. 2019