Ground Floor, Room B001
Fabrikstrasse 8
3012 Bern


Due to the semester break, there are no fixed opening hours for the Help Point Bern. However, appointments can still be made by email.

We are there for you online Monday to Friday. Please open a support ticket if you have technical problems with your laptop. Click on “Need help?” on the right and then select “Open a support ticket”. We will get back to you within 24 hours.

The opening hours displayed indicate when you can get an appointment. Our support staff are not always on site, as we do not offer walk-in support. Please note that you need a confirmation for an on-site support appointment at the Help Point.

Visit our Showroom

You can check out all the laptops on offer in the showroom. Just drop by on one of the following dates:

Showroom Zurich

18.06.25, 14:00 - 18:00

20.06.25, 11:00 - 15:00

and more...

Showroom Bern

02.07.25, 14:00 - 18:00

03.07.25, 14:00 - 18:00

and more...

Order Information

You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

Order Information

You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

Need Help?