Neptun Wave Spring 2021

15 February - 15 March

Neptun Wave Spring 2021

15 February - 15 March

We are testing the support via chat until the end of October!

 

Our support staff is available on

  • Monday between 3 p.m. and 6 p.m. 
  • Wednesday between 3 p.m. and 6 p.m.
  • Friday between 10 a.m. and 1 p.m.

online. Contact us if you have a technical problem with your laptop and need assistance. If we cannot solve the problem via chat, we will arrange a video call for further remote support.

We attach great importance to competent and fast technical support if you ever have a problem with your laptop, monitor, printer or other accessories. 

Information about support fees can be found here

Self Support

Technical problems with your laptop? Learn how to fix the most common technical problems on your own.

Neptun Support

The advice under "Self Support" did not solve the problem? Get support via e-mail or directly at the Help Point.

Manufacturer Support

Would you like to receive technical support directly from the manufacturer, get information about your device or register a warranty case? Here you will find the necessary information.

Archive

Get an overview of our past offers. The archive contains all laptop, printer and monitor offers from past Neptun Waves. 

 

Support via Chat & Video

Are our Help Points too far away? We are testing the support via chat and video until the end of October! More information including chat times can be found here

16. 10. 2020

Questions about order & delivery?

Are you still waiting for your order? You can find all information including the estimated delivery time in the customer account of the respective distribution partner. If you have ordered an HP or Lenovo laptop, HP printer, Dell monitor, 3Dconnexion or Samsung product, you can view your order and delivery time here. If you have ordered an Apple, you can view your order and delivery time here

29. 9. 2020

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, UNIBAS and UNILU are there for you. If you need technical support, contact us via e-mail to make an appointment.

30. 9. 2020
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