Due to the current memory shortage, we are currently observing significant price increases and limited availability of laptops. For the Neptun Wave for upper secondary school students from June 8 – July 6, 2026, we have sufficient devices in stock to ensure stable pricing and delivery before the first day of school. You can find more information about the current situation on this page.
Support
We attach great importance to competent and fast technical support if you ever have a problem with your laptop, monitor, printer or other accessories.
Information about support fees can be found here.
Self Support
Technical problems with your laptop? Learn how to fix the most common technical problems on your own.
Neptun Support
The advice under "Self Support" did not solve the problem? Get support via e-mail or directly at the Help Point.
Manufacturer Support
Would you like to receive technical support directly from the manufacturer, get information about your device or register a warranty case? Here you will find the necessary information.
Archive
Get an overview of our past offers. The archive contains all laptop, printer and monitor offers from past Neptun Waves.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.
Order Information
You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.
Help Point : Please book an appointment
Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.