We attach great importance to competent and fast technical support if you ever have a problem with your laptop, monitor, printer or other accessories. 

Information about support fees can be found here

Self Support

Technical problems with your laptop? Learn how to fix the most common technical problems on your own.

Neptun Support

The advice under "Self Support" did not solve the problem? Get support via e-mail or directly at the Help Point.

Manufacturer Support

Would you like to receive technical support directly from the manufacturer, get information about your device or register a warranty case? Here you will find the necessary information.

Archive

Get an overview of our past offers. The archive contains all laptop, printer and monitor offers from past Neptun Waves. 

 

Visit our Showroom

You can check out all the laptops on offer in the showroom. Just drop by on one of the following dates:

Showroom Zurich

12.08.24, 14:00 - 18:00

14.08.24, 14:00 - 18:00

and more...

Order Information

You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

Order Information

You can track the order status of your laptop in our distribution partner's customer account. You can find information on this in the FAQ.

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

Need Help?