Neptun Wave Fall 2021

6 September - 4 October

Neptun Wave Fall 2021

6 September - 4 October

We attach great importance to competent and fast technical support if you ever have a problem with your laptop, monitor, printer or other accessories. 

Information about support fees can be found here

Self Support

Technical problems with your laptop? Learn how to fix the most common technical problems on your own.

Neptun Support

The advice under "Self Support" did not solve the problem? Get support via e-mail or directly at the Help Point.

Manufacturer Support

Would you like to receive technical support directly from the manufacturer, get information about your device or register a warranty case? Here you will find the necessary information.


Get an overview of our past offers. The archive contains all laptop, printer and monitor offers from past Neptun Waves. 


Sohos and Big Sur: Work in Progress

Sophos released a Big Sur-compatible version at the end of the first week of March, but it is still buggy. We are in contact with ETH IT Services to test this version and adapt our installation instructions accordingly. You can sign up here to be informed as soon as the compatible download is available.

16. 3. 2021

Help Point : Please book an appointment

Our support staff at the Help Points ETHZ, Bern vonRoll, UNIBAS and UNILU are there for you. If you need technical support, contact us via email to make an appointment.

30. 9. 2020
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